We really want our customers to be satisfied with their jewelry. If you would like to return the jewelry this is possible within 30 days after you receive your jewelry.
- Personalized items cannot be returned.
- Jewelry and packaging are in original state.
- Jewelry and packaging are undamaged.
- Jewelry and packaging is not used.
- Jewelry needs to be send back with all the supplied accessoires, like the jewelry box, the soft wipe, the receipt and the care guide card.
How to return?
1. Check if your jewelry meets our return conditions.
2. Send an e-mail to firstname.lastname@example.org or use our contact form to inform us about what you want to send in return with your order number.
3. After you inform us about the return, you can send the jewelry, inclusive all the supplied accessoires, like the jewelry box, the soft wipe, the receipt and the care guide card to:
de Jongste Consultancy
4. After we receive the jewelry, we will check if the jewelry meets our return conditions.
5. You will receive the money back within 14 days.
Terms of returning
When you return all the products, you will receive the money back of all the jewelry which you have returned, exclusive the shipping costs. We return the money to you in the same way as you have paid us. When the jewelry is damaged, or have traces of use, the customer is responsible for the depreciation. Returning goods which do not fall under the return conditions will not be reimburse.